Mail-in repair intake

Turn shipped-in devices into organized repair work

Give customers a hosted or embedded intake form, review each request before they ship, then convert every approved device into a normal Benchry repair ticket.

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A mail-in form built around your shop

Create a hosted form to share directly or embed it on an approved website. Set the services and device categories you accept, packing guidance, shipping expectations, brand colors, custom questions, and the exact terms customers agree to before submitting.

  • Hosted link or secure website embed
  • Custom device and service catalog
  • Packing, eligibility, and shipping guidance
  • Versioned terms and custom questions

Review the request before anything ships

Customers can submit multiple devices and attach condition photos. Your team gets one searchable queue with the contact, return address, requested work, answers, photos, and accepted terms together, then approves or declines the request before the customer sends it.

  • Multiple devices in one request
  • Private condition-photo uploads
  • Searchable staff review queue
  • Approve, decline, or cancel with history

Create tickets without duplicate records

After approval, choose an existing customer and asset or create new records from the submission. Benchry creates one intake ticket per device in a single step, preserves the original mail-in record, and links each ticket back to its photos, answers, and terms.

  • New or existing customer selection
  • New or existing asset selection per device
  • One repair ticket per approved item
  • Direct link back to the original submission

Keep shipping under your own account

Connect the shop’s own ShipStation V2 account and set whether the customer or shop arranges inbound shipping. When the shop provides a label, staff copy the customer address into ShipStation, create the return label there, and email, download, or print it from ShipStation. The request form does not collect payment; approved charges stay in the repair ticket’s normal sale or invoice workflow.

  • Shop-owned ShipStation connection
  • Customer- or shop-arranged inbound shipping
  • Clear label workflow after approval
  • Postage stays on the shop’s account
  • No payment collected during request submission

Everything included

Mail-in repairs on Benchry, at a glance — included in every plan tier it ships with.

  • Hosted public mail-in form
  • Origin-restricted website embed
  • Custom branding, content & questions
  • Multiple-device submissions
  • Private condition photos
  • Versioned customer terms
  • Staff approval queue & activity history
  • New or existing customer and asset matching
  • Guided conversion into repair tickets
  • Source links from tickets to submissions
  • Shop-owned ShipStation V2 connection
  • Manual label workflow after approval

Works together with

Repair ticketing

Check in the customer, asset, and repair ticket in one guided pass, then follow the job through diagnosis, approval, parts, repair, and pickup.

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Customer messaging

Benchry texts and emails customers as their repair moves — branded with your shop’s logo, sent from your own email and number, with consent controls built in.

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Point of sale

Bring finished-ticket charges into checkout, sell walk-in items, and take cash or reader payments through your shop’s connected Stripe, Square, or Clover account.

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Give your repair shop its command center

Run check-ins, schedules, tickets, POS, inventory, and customer updates from one place. Start your free trial and be up and running today.

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  • 14-day free trial
  • No credit card to start
  • Free data import