Benchry runs your whole repair business from one screen — take payments, schedule work, check in customers, and track every repair. Electronics, cameras, small engines, tools, instruments, business equipment, watches, and everything else on your bench.
I run your whole repair business from one screen
Everything on one platform
Stop stitching together a POS, a notebook, and three apps. Benchry replaces all of it with one system purpose-built for repair — from drop-off and estimate approval to payment, reconciliation, and reporting.
Check in the customer, asset, and repair ticket in one guided pass, then build itemized charges with the right labor rate, parts, and fees before sending the job straight to POS.
Publish a hosted or embedded intake form, review each request before the customer ships, and turn every approved device into a linked repair ticket without re-entering the job.
Build your own intake form with the questions your bench needs, share it as a link, a QR code, or a website embed, then convert each submission into a customer and a repair ticket in a click.
Plan appointments, bench time, and house calls in day or week view. Link slots to repair tickets, drag to reschedule, and assign team members on Shop and Growth.
Build ticket charges from labor, parts, and fees, send the itemized estimate for online approval, then carry those same charges into checkout without retyping them.
Sell parts, take deposits, and close out repairs with cash, card, or tap. Split a single sale across cash and card, use Stripe, Square, or Clover terminals, and issue refunds in a click.
Email an invoice with a secure pay link and let customers pay by card from home on a Stripe-hosted checkout page. The payment reconciles itself against the sale — even if they pay while you’re closed.
Add city and county rates on top of your shop tax for off-site work, save customer defaults, and report the local portion by jurisdiction when it is time to file.
Every customer and every device they’ve ever brought in, with full repair history, warranties, and notes at your fingertips.
Know exactly what’s in stock. Deduct parts as you use them, set reorder points, track suppliers and cost, and never start a repair you can’t finish.
Benchry texts and emails customers when their repair status changes — with built-in opt-in/opt-out, delivery tracking, and resend, so you stay compliant and customers stay informed.
Give each person the right access — owner, manager, technician, or front desk. A tamper-resistant audit log records who voided, refunded, adjusted inventory, or changed settings.
See revenue, turnaround times, technician performance, and your most profitable repair types — in real time.
Built for search-worthy problems
Benchry brings together the tools small repair businesses search for every day: repair shop POS, repair ticket tracking, mail-in repair intake, customer intake forms, customer approvals, parts inventory, scheduling, local tax calculation, payment reconciliation, and customer messaging.
Benchry keeps every repair ticket tied to the customer, device, intake checklist, estimate, parts, payment, warranty, and pickup status so front-desk teams and technicians always know what is happening.
Publish a hosted or embedded form, review device details and condition photos before the customer ships, then match customer and asset records and convert approved items into the same repair workflow your shop already uses.
Publish a branded intake form with the questions your bench actually asks, share it by link, QR code, or website embed, and convert each submission into a customer record and a repair ticket without retyping the details.
Take deposits, sell parts, split cash and card payments, issue refunds, send receipts, and reconcile Stripe, Square, and Clover activity without forcing your repair workflow into a generic retail POS.
Build ticket charges with main or additional labor rates, parts, and fees; get online customer approval; send the itemized work to POS; and deduct inventory when the sale closes.
Automatic SMS and email updates keep customers informed from intake to pickup, while opt-in controls, delivery tracking, and message history keep communication accountable.
Block appointments and house calls in day or week view, link each slot to the repair ticket, and assign work across the team without maintaining a separate calendar.
Create city and county tax zones, apply local add-on rates at checkout, save customer defaults, and see the local tax collected by jurisdiction for reporting.
Made for your bench
Whether your bench handles electronics, motorcycles, cameras, tools, instruments, or business equipment, Benchry keeps the work organized without forcing you into one narrow repair category.
Walk-ins all day and parts by the hundred. Run intake, estimates, screen and battery inventory, payment, and pickup texts from one screen.
Diagnosis-heavy, labor-heavy work. Track the diagnostic fee, itemized estimate, bench hours, and loaner — with the full history on the customer’s record.
High-volume, model-specific work. Keep every ticket, part by console model, and “is it done?” text handled automatically.
High-value items where documentation matters. Record the device, its serial, condition, and every touch it gets — plus pay-by-link for shipped returns.
Seasonal rushes and parts on order. Benchry keeps the queue, the deposits, and the purchasing straight from drop-off to pickup call.
Repeat work across many client devices. Keep per-client asset histories, itemized labor billing, and remote-friendly invoicing in one system.
From intake to pickup
Every repair follows the same clean path — so nothing slips through the cracks and every customer gets a great experience.
Move through customer, asset, and ticket in one guided flow, capture the intake checklist, get a signed authorization, and take a deposit.
Build itemized charges with parts, fees, and the right labor rate, then send the customer an estimate they can approve or decline online.
Once approved, pull parts from inventory and track the job across your repair pipeline — with notes and updates at every step.
Benchry automatically texts and emails status updates — honoring each customer’s messaging preferences — so the “is it ready?” calls stop.
Bring the ticket’s itemized charges into POS, collect the final payment, and send the receipt — without rebuilding the job at checkout.
Built to be trusted
Benchry handles real money and customer records every day, so it’s engineered for the moments that matter — interrupted payments, refunds, and knowing exactly who did what.
Card payments are idempotent and recoverable. If the connection drops mid-charge, Benchry verifies what actually went through before retrying — so a customer is never charged twice.
Every sensitive action — voids, refunds, inventory adjustments, tax and payment-setting changes — is recorded in an audit log with who did it and when.
Your daily ledger separates cash, card, refunds, and failed attempts, with recorded Stripe, Square, and Clover activity ready to compare during reconciliation.
Every shop’s data is isolated, access is role-based, and customer messaging respects opt-out and consent rules to keep you compliant.
Frequently asked questions
Benchry is an all-in-one point-of-sale and repair-management platform for small repair businesses. It combines guided customer Check In, online intake forms, scheduling, repair tickets, estimates and approvals, POS payments, local tax zones, inventory, messaging, and reporting.
Benchry works for any repair bench — phone, computer and electronics repair, cameras, motorcycles and small engines, tools and instruments, appliances, and business equipment service. The same intake-to-pickup workflow adapts to whatever you fix.
Yes. Every plan includes day and week scheduling, drag-to-block time, appointment notes, and slots linked to repair tickets. Shop and Growth plans also let you assign appointments to team members and filter the color-coded calendar by technician.
Every plan lets you create named city or county tax zones for house calls and off-site work. The local rate is added on top of your shop’s base tax rate at checkout, customers can have a default zone, and reports separate local tax by jurisdiction for filing.
Check In guides the front desk through the customer, asset, and repair ticket in one pass. Staff can find returning records or create new ones, capture intake details, then finish on a printable authorization without switching between separate screens.
Yes. Create a hosted form or embed it on your website so customers can submit one or more devices, condition photos, contact and return-shipping details, and your versioned terms. Staff review each request before shipping, then match or create the customer and assets and convert every approved item into a linked repair ticket. A shop-owned ShipStation V2 account is required for new mail-in intake; labels are created and printed in ShipStation after approval.
Yes, and on every plan. Build your own intake form — multi-page, conditional questions, photo uploads, your colors and logo — then share it as a hosted link, a downloadable QR code for the counter, or an embed limited to the website origins you allow. Submissions arrive in a searchable inbox where staff review the answers and photos and convert one into a customer, optionally opening a repair ticket at the same time.
After diagnosing a device, build itemized ticket charges with the right labor rate, parts, and fees, then send the customer an estimate. They can approve or decline it from a secure link — no phone tag — or you can record their decision yourself. Every decision is logged, and the same charges can prefill POS at checkout.
Benchry takes cash, card, and contactless payments, and you can split a single sale across cash and card. Shops connect their own Stripe, Square, or Clover account and compatible terminal; Benchry handles deposits, refunds, and digital receipts while the daily ledger keeps processor activity together.
Yes. On the Shop plan, Benchry automatically texts and emails customers when their repair status changes and when it’s ready for pickup, with built-in opt-in/opt-out consent controls, delivery tracking, and resend.
Every plan includes guided Check In, scheduling, itemized ticket charges, main and additional labor rates, online approvals, POS, and Local Tax Zones. Solo is built for one owner-operator. Shop adds multiple users, team scheduling and technician assignment, roles and permissions, automatic SMS/email updates, advanced reports, barcode inventory, purchase orders, and receiving.
Yes. Benchry has role-based permissions for owners, managers, technicians, and front-desk staff, with approval-gated actions like discounts and refunds. A tamper-resistant audit log records who voided, refunded, adjusted inventory, or changed settings.
Benchry starts at $49/month for the Solo plan and $99/month for the Shop plan, with a custom Growth plan for multi-location operations. Pay annually and save 20% — $470/yr for Solo (about $39/mo) and $950/yr for Shop (about $79/mo). Every plan starts with a 14-day free trial — no setup fees and no contracts.
Yes — every plan starts with a 14-day free trial and you can cancel anytime.
Run check-ins, schedules, tickets, POS, inventory, and customer updates from one place. Start your free trial and be up and running today.
