Online customer intake forms

Let customers start the job before they reach the counter

Build your own intake form, share it as a link, a QR code, or an embed on your website, then turn each submission into a customer and a repair ticket in one click.

Start free trial

Ask exactly what your bench needs to know

Build the form field by field — short and long text, email, phone, number, date, dropdowns, multiple choice, checkboxes, yes/no, and photo uploads, plus headings, instructions, and dividers to keep it readable. Split long forms across pages and mark which answers are required. A live preview sits beside the builder as you work.

Fourteen field types, including photo uploads
Multi-page forms with a progress bar
Required fields, help text & half-width layout
Live preview while you build

Smart questions instead of long ones

Show a field only when an earlier answer calls for it — is, is not, includes, is filled in, or is empty. Hidden questions are ignored when the form is checked, so customers never get blocked by something they never saw. Map the name, email, and phone answers to customer fields and Benchry knows who submitted it.

Conditional fields driven by earlier answers
Hidden fields skipped in validation
Answers mapped to customer name, email & phone
Every answer stored on the submission

Looks like your shop, not like software

Set the form’s colors, font, and corner radius, show your shop logo, and write your own submit button and thank-you message — with an optional redirect to your own page afterwards. Publishing checks every text and background pair for a 4.5:1 contrast ratio, so a branded form is still a readable one.

Your colors, font & corner radius
Shop logo on the form
Custom submit & confirmation copy
Optional redirect after submitting
Contrast checked before publishing

Share it as a link, a QR code, or an embed

Publish the form and you get a hosted link to text or email, a downloadable QR code for the counter or a service invoice, and an iframe snippet for your website. Embeds only load on the site origins you allowlist, and you can rotate the form’s address or archive it whenever you want submissions to stop.

Hosted public link — no customer account
Downloadable QR code
Website embed limited to origins you allow
Rotate the link or archive the form
Works on any phone or desktop

One inbox, then a real ticket

Every submission lands in a review inbox with its reference number, answers, and uploaded photos in one place — filter by new, converted, or archived, or search by name, email, or reference. Convert it and Benchry reuses the matching customer by email or creates a new one, then optionally opens a repair ticket carrying the answers across.

Searchable inbox with new / converted filters
Answers & uploaded photos side by side
Existing customers matched by email
Optional repair ticket created with the answers
Archive or mark spam
Conversions recorded in the audit log

Edit the form without rewriting history

Your working copy stays a draft until you publish it, and each published version is kept as a numbered revision. Every submission stays attached to the exact version the customer filled in, so changing a question next month never rewrites what someone agreed to last month.

Draft and published versions kept apart
Numbered revisions on every publish
Submissions bound to the version completed
Retried submits never create duplicates

Everything included

Intake forms on Benchry, at a glance — included in every plan tier it ships with.

Unlimited intake forms — every plan
Fourteen field types
Multi-page forms with progress
Conditional field logic
Customer photo uploads
Answers mapped to customer records
Full color, font & logo theming
Contrast-checked publishing
Custom confirmation & redirect
Hosted link, QR code & website embed
Origin-restricted embedding
Immutable published revisions
Searchable submissions inbox
One-click customer & ticket creation
Spam and archive controls
Audited form and submission changes

Give your repair shop its command center

Run check-ins, schedules, tickets, POS, inventory, and customer updates from one place. Start your free trial and be up and running today.